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What is Business Online Banking?
Business Online Banking enables you to use a personal computer to access your FPB&T accounts securely via the internet 24 hours a day.
What transactions can I perform online?
FPB&T's Business Online Banking allows you to:
- View your account balances (up to the minute)
- View current and previous account transaction history
- View and print images of your paid checks
- Export your account transaction history to your QuickBooks, Quicken, or Microsoft Money programs.( versions 2004 or newer)
- Transfer funds between your eligible FPB&T accounts
- Pay your bills
- Initiate Tax payments
- Initiate ACH Payroll for your employees
- Delegate different levels of online access to your designated users
How do I enroll for Business Online Banking?
Just contact a FPB&T representative at your banking office. They will provide you with the enrollment documentation.
Once I complete the enrollment documentation, when may I start using the Business Online Banking?
Once we receive your completed enrollment documentation, please allow 3 to 5 business days for us to process your request.
Once I have received my Access ID and temporary password how do I log into the system?
From our Homepage at www.1stprivate.com do the following:
- Under Business Banking click on the link "Click here to Login"
- Enter your Access ID and click Submit
- Enter your Temporary Password and click Submit
The system will immediately prompt you to create your own unique password. Your Password must be a minimum of 8 and a maximum of 12 alphanumeric characters and it must contain at least 1 UPPERCASE letter and 1 number.
Please Note: We suggest that you choose a combination of UPPER and lower case letters and numbers for your password, and suggest that you do not create a Password that could be easily determined by an unauthorized individual such as your Social Security Number, Birth Date, your children's names, Bank Account Number, etc.
- You will then need to enroll in our additional security PassMark feature
- "Set Security Data" as follows:
- Enter and Confirm your E-mail Address
- Under the Authentication Image enter an Authentication Pass Phrase
- Authentication Pass Phrase must be a minimum of 3 and a maximum of 100 alphanumeric characters.
- Answer three Challenge Questions
- Select the option to register or not register the computer you are using and Submit.
Will I be asked to answer a Challenge Question every time I log into the system?
No, you will only be asked a challenge question when you are logging into the system from a computer that has not been registered.
Should I register every computer that I use to log into the system?
No, you should only register those non-public computers that you use frequently to access your accounts.
Can I change my Security Data?
You can change your Security Data anytime that you log into the system. Simply click on the Change Options icon, and then click on Change Security Data. From there if you can change any of the Security Data that you like and click Submit.
How do I change my password?
You can change your password any time you log into the system. Simply click the Change Options icon, and then follow the directions as prompted.
What if I have a problem with my password?
Please contact an Internet Banking representative at (818) 501-1700 between 8:30 a.m. and 5:00 p.m., PST, Monday through Friday, excluding bank holidays. The representative can reset or issue you a new temporary password.
What accounts can I access using Business Online Banking?
You can access your FPB&T Business Checking, Savings, Money Market, Certificate of Deposit and Loan accounts.
How do I transfer funds between my accounts?
You just need to log into the system and do the following:
- Click on the Funds Management Icon
- From that drop down menu choose Transfer List
- Scroll down to the Internal Transfers list and click on the select box to the left of the transfer you would like to make.
- Enter the date you would like the transfer to occur
- Enter the amount that you would like to transfer
- Click Submit
- Note: All transfer requests received by FPB&T prior to 5:00pm PST will be processed the same day. All Transfers received by us after 5:00pm PST will be processed the following business day.
Can I transfer funds to and from any account or loan?
Account transfers are allowed to and from most business checking and savings accounts that have the same name and Tax Identification Number.
The following types of accounts do not have transfer capabilities:
IRAs, Certificates of Deposit, and Loans.
Note: Money Market and Savings accounts have certain transfer limitations as described in the FPB&T Deposit Accounts Disclosure given to you at the time you opened your account(s). (You may request an additional Deposit Accounts Disclosure from your banking office at any time.)
How do I export account history to my accounting program?
You can export account activity history to your Quicken, QuickBooks or Microsoft Money programs (versions 2004 or newer) any time you access your accounts by doing the following:
- Log into the system
- Click on the appropriate account number
- Click on the Transactions icon
- From that drop down menu click on Menu
- In the Transaction Search area indicate which transactions you want to export
- In the Export Format field choose the appropriate software
- Click on Export
How much history is maintained on my accounts online?
You have access to your current transactions as well as the transactions for the most recent previous statement cycle.
Can I establish one Online Banking service both for my personal and business accounts?
Our Business Online Banking is only for your business accounts. However, we also offer Personal Online Banking. Please see our Personal Online Banking FAQ.
BILL PAYMENT SERVICE
Bill pay upgrade coming soon!
ONLINE ACH PAYROLL AND TAX PAYMENT SERVICES
What is Online ACH Payroll Service?
FPB&T's Online ACH Payroll Service allows you to electronically deposit your employee's payroll directly to their bank account. For more information regarding our Online ACH Payroll Service, please contact an Internet Banking Representative at (818) 501-1700 Monday through Friday between 8:30 a.m. - 5:00 p.m., PST.
What is Online Tax Payment Service?
FPB&T's Online Tax Payment Service allows you the convenience of making Federal and State tax payments electronically. For more information regarding our Online Tax Payment Service, please contact an Internet Banking Representative at (818) 501-1700 Monday through Friday between 8:30 a.m. - 5:00 p.m., PST.
SECURITY ISSUES
How safe is my account information?
Please refer to our "Security Statement" for the complete details of our security. Links to our Security Statement can be found on the Bank's Website Home Page.
How does First Private Bank & Trust ensure the safety of my account information?
FPB&T uses the latest security software and hardware to ensure your account information remains safe. With proven encryption, firewalls, and trusted operating systems incorporated into our overall banking architecture, we have made it as secure as possible for authentic transactions to take place over the Internet. Please refer to our "Security Statement" section for the details of our security.
ENHANCED SECURITY
To further protect the privacy and security of your personal information, we have an additional layer of security. This security feature uses an image called a PassMark, and a phrase which helps you identify that you are at our Web site, and not a fraudulent look-alike site. Additionally, this feature provides you added safety by helping us to identify you and prevent unauthorized access to your accounts.
Once you have enrolled in our additional security feature your PassMark and phrase will only be known to you. Whenever you login, we will show you this PassMark and phrase. If you login and do not see your PassMark and phrase, do not enter your password, as you are likely being re-directed to an imposter Web site.
This feature also helps us to identify you by checking the computers that you are using to access our Web site. With this feature you have the option to register the computers that you use to access our Web site, and our web site will recognize those you have registered preventing possible fraudsters from logging into your account even if they acquire or guess your Access ID and Password. Should you need to login from a different (un-registered) computer we will take additional steps to verify your identity, through a series a Challenge Questions you set-up at the time of enrollment.
Above all, the PassMark/Phrase feature significantly increases the security of your Access ID and Password authentication without much change to your login experience.
What should I do to keep my account information safe?
- Your Login ID and Password are confidential and you should exercise care when using them. Do not make your password something easily determined by an unauthorized individual.
- Never lend your Login ID or Password to anyone and never write them on your PC or any computer materials.
- Do not register public computers in the PassMark/Phrase security feature; only register computers that are private and frequently used to access your accounts.
- Beware of fraudulent requests for your password by someone posing as a Bank employee. A Bank employee would never ask for this information!
- Never use a "Save Password" feature if offered by your browser. This would allow anyone who opens your browser access to your account information without needing a password.
- Use a browser with 128-bit encryption, which provides the highest level of encryption. (Encryption is a method of scrambling information transmitted between you and the Bank.)
Can the Bank answer questions about my Internet Service connection or my computer?
Your best source of information regarding any issues you have with your Internet connection is your Internet Service Provider. Their customer service personnel are trained to answer all your Internet connection questions. The same holds true for any questions about your computer. Contact the hardware manufacturer or Software Company for best results.
Can anyone else see my account information?
Your online account information is available only to those with an authorized Login ID and Password. This information is not public.
MISCELLANEOUS INFORMATION
How do I contact the Bank if I have a question or comment about Online Banking?
If you have any questions, comments, or concerns, please contact an online Banking Representative at 818-501-1700 between 8:30am to 5:00pm PST, Monday through Friday.
What Internet browsers can I use with Online Banking?
You may use Microsoft Internet Explorer (Versions 4.0 or higher) or Netscape Navigator (Versions 4.0 or higher). These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol. If you get an error that has "CGI" in the title when you try to access Online Banking, your browser may have its "Java" turned off. You can turn the Java on in the Options or Preferences menu of your browser.
Can I use Online Banking from outside the United States?
Yes! Just use a secure browser such as Microsoft Internet Explorer or Netscape Navigator.
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